Return & Exchange Policy
We stand behind the craftsmanship of every stationery item we send. If your purchase does not fulfill expectations, we ensure a swift, straightforward resolution.
Check Window
Ensure your return request is initiated within 4 days of delivery receipt, with items in original, unused packaging.
Notify Concierge
Contact our customer team via WhatsApp or email with your Order ID, product details, and a quick photo if damaged.
Fast Resolution
Receive an immediate identical replacement dispatch or prompt bank refund once your package arrives at our depot.
Exchangeable Items
If an item arrives damaged in transit or exhibits a manufacturing flaw:
- Submit a clear photograph of the damaged product and parcel label upon delivery.
- We will dispatch an exact replacement at zero supplementary courier cost.
- If an exact duplicate is out of catalog stock, an immediate full refund will be credited.
Returnable Items
If you have changed your mind regarding an unopened product:
- Notify our team within 3 to 4 working days of receiving the package.
- Items must remain factory-sealed, unused, and in resaleable condition.
- Return postage to our Lahore hub is covered by the customer via their courier of choice.
Authorized Returns Hub Address:
JB Stationers Returns Department, 6-Meezan Center, Kabeer Street, Urdu Bazar, Lahore, Punjab 54000, Pakistan. Phone: +92 307 1000 703.
Need Immediate Return Assistance?
Send our team a message on WhatsApp with your Order ID for rapid, personalized support.